Wacana, Jurnal Sosial dan Humaniora
Vol. 23 No. 3 (2020)

The Impact of Pandemic Covid-19 on the Performance of Regional Public Hospital Based Approach to Balanced Scorecard in RSUD "X"

Fannidya Hamdani Zeho (Brawijaya University)
Endah Setyowati (Brawijaya University)
Romy Hermawan (Brawijaya University)



Article Info

Publish Date
30 Dec 2020

Abstract

The study aims to analyze and identify the impact of the Covid-19 pandemic on the performance of the Regional Public Hospital "X" based on a balanced scorecard. The author analyzes performance using a balanced scorecard measuring instrument. Where the balanced scorecard has four perspectives, namely the perspective of finance, customers, internal business processes, and learning and growth. These perspectives can measure performance comprehensively. The type of research used is descriptive with a qualitative approach. The results show that hospital performance is measured by the perspective on the balanced scorecard, there is a significant impact of the Covid-19 pandemic on performance seen from four perspectives. From a financial perspective it is affected by a decrease in income and the large amount of expenditure. The customer perspective shows a decrease in the number of patients caused by restrictions on admission. The internal perspective of the business process has operational constraints. Meanwhile, the learn and growth perspective experiences an impact due to the high stress experienced by employees.

Copyrights © 2020






Journal Info

Abbrev

wacana

Publisher

Subject

Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

This journal has a focus on inter and multidisciplinary studies of social sciences and humanities. The scope is the socio-cultural phenomenon, the history, and transformation of society, changes, and stagnation of socio-political institutions, actor orientation, and behavior, the performance of ...