The Impact of Covid-19 Pandemic on Customer Satisfaction and Business Performance of Foodpanda

Daisy Mui Hung Kee (Universiti Sains Malaysia)
Siti Nur Sharipah Zakiah (Universiti Sains Malaysia)
Anis Nadhirah (Universiti Sains Malaysia)
Norini Binti Shamsuri (Universiti Sains Malaysia)
Noor Anis Syazana (Universiti Sains Malaysia)
Nur Izatul Nadia (Universiti Sains Malaysia)

Advances in Global Economics and Business Journal
Vol. 2 No. 1 (2021): Advances in Global Economics and Business Journal (AGEBJ)

The paper aims to examine the impact of the COVID-19 pandemic on customer satisfaction and business performance of Foodpanda. The number of COVID-19 cases worldwide continues to rise, and this pandemic has impacted many companies' business performance. A total of 100 Food Panda customers were surveyed. The findings demonstrate that the business performance of Food Panda increases during the outbreak of the Covid-19. The findings also indicate that customers are satisfied with the service quality provided by Foodpanda. Customer satisfaction is strongly linked to business performance. The discussion and recommendations are presented.