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All Journal Advances in Global Economics and Business Journal
Siti Nur Sharipah Zakiah
Universiti Sains Malaysia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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The Impact of Covid-19 Pandemic on Customer Satisfaction and Business Performance of Foodpanda Daisy Mui Hung Kee; Siti Nur Sharipah Zakiah; Anis Nadhirah; Norini Binti Shamsuri; Noor Anis Syazana; Nur Izatul Nadia
Advances in Global Economics and Business Journal Vol. 2 No. 1 (2021): Advances in Global Economics and Business Journal (AGEBJ)
Publisher : Global Academia Publisher

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Abstract

The paper aims to examine the impact of the COVID-19 pandemic on customer satisfaction and business performance of Foodpanda. The number of COVID-19 cases worldwide continues to rise, and this pandemic has impacted many companies' business performance. A total of 100 Food Panda customers were surveyed. The findings demonstrate that the business performance of Food Panda increases during the outbreak of the Covid-19. The findings also indicate that customers are satisfied with the service quality provided by Foodpanda. Customer satisfaction is strongly linked to business performance. The discussion and recommendations are presented.
Co-Authors Anis Nadhirah Daisy Mui Hung Kee Noor Anis Syazana Norini Binti Shamsuri Nur Izatul Nadia