The Asian Journal of Technology Management (AJTM)
Vol 14, No 2 (2021)

Mapping Communication Priority of Local Government Leaders through Instagram Captions in Publicising Smart City Programmes

Anggadwita, Grisna (School of Economics and Business, Telkom University, Indonesia)
Alamanda, Dini Turipanam (Faculty of Economics, Universitas Garut)
Permatasari, Anggraeni (Faculty of Business, President University)
Setiawan, Idzhar Inzaghi (School of Economics and Business, Telkom University)



Article Info

Publish Date
28 Aug 2021

Abstract

Currently, social media is required to inform the public about local government programmes related to smart city. Advances in technology require the government to provide fast, precise and accurate information services. Local government leaders' communication patterns are crucial factors in the successful implementation of the smart city technology. This study aims to map the communication priorities of DKI Jakarta government leaders in publicising the smart city programmes using Instagram. The study, using a qualitative method with a content analysis approach, employs a case study involving an Instagram account owned by Anies Baswedan as the head of the DKI Jakarta regional government, analysing captions posted between February 2019 and February 2020. The ATLAS.Ti program was used for data processing. The study results reveal that the highest priority area for communication regarding the smart city programmes was Smart Economy. Moderate priorities included Smart Living, Smart People, Smart Governance and Smart Mobility. Lastly, Smart Environment had a low priority. This study demonstrates that Instagram can be an effective medium for building interaction between leaders and the community in delivering smart city programmes with balanced communication intensity for each programme. Thus, this study's findings are expected to provide a reference for local government leaders in balancing communication priorities for all smart city programmes.  

Copyrights © 2021






Journal Info

Abbrev

AJTM

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

PURPOSE The Asian Journal of Technology management aims to promote interdisciplinary research regarding the special problems and opportunities related to technology management fields in Asia and its effects beyond. It publishes papers by worldwide scholars, practitioners, and those interested in ...