<![CDATA[This study aims to determine the effect of apparatus performance on the service quality of making family cards in Tambun Utara district, Bekasi district. This research is a quantitative research through survey method with correlation regression data analysis technique. Using the Performance questionnaire instrument to measure the performance of the apparatus includes 4 aspects, namely: quality, quantity, use of time, cooperation and the service quality questionnaire covers 5 aspects, namely: physical form (responsiable), reliability (reability), responsiveness (responsiviness), assurance (assurance. ) and empathy (emphaty). The sample consisted of 122 family heads who took care of making family cards in North Tambun District in 2019-2010. The results showed that there is a significant influence between the performance of the apparatus on the quality of service for making family cards in Tambun Utara District, Bekasi Regency, which is equal to 52.8%, the remaining 47.2% is influenced by other factors outside the performance of the apparatus. Based on the results of the above research, it is concluded that there is a strong influence between the performance of the apparatus on the quality of service for making family cards in Tambun Utara District, Bekasi Regency.]]>
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