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All Journal Jurnal MSDA (Manajemen Sumber Daya Aparatur)
Hapsari, Rian
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Humanities Decision Sciences, Operations Research & Management Social Sciences

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Pengaruh Kinerja Aparatur Terhadap Kualitas Pelayanan Pembuatan Kartu Keluarga di Kecamatan Tambun Utara Kabupaten Bekasi Rachman, Muhammad Widigdo; Kurniansyah, Dadan; Ramdani, Rachmat; Hapsari, Rian
Jurnal MSDA (Manajemen Sumber Daya Aparatur) Vol 9 No 1 (2021): Juni
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jmsda.v9i1.1763

Abstract

This study aims to determine the effect of apparatus performance on the service quality of making family cards in Tambun Utara district, Bekasi district. This research is a quantitative research through survey method with correlation regression data analysis technique. Using the Performance questionnaire instrument to measure the performance of the apparatus includes 4 aspects, namely: quality, quantity, use of time, cooperation and the service quality questionnaire covers 5 aspects, namely: physical form (responsiable), reliability (reability), responsiveness (responsiviness), assurance (assurance. ) and empathy (emphaty). The sample consisted of 122 family heads who took care of making family cards in North Tambun District in 2019-2010. The results showed that there is a significant influence between the performance of the apparatus on the quality of service for making family cards in Tambun Utara District, Bekasi Regency, which is equal to 52.8%, the remaining 47.2% is influenced by other factors outside the performance of the apparatus. Based on the results of the above research, it is concluded that there is a strong influence between the performance of the apparatus on the quality of service for making family cards in Tambun Utara District, Bekasi Regency.
Co-Authors Dadan Kurniansyah Rachman, Muhammad Widigdo Yulyana, Eka