JISKa (Jurnal Informatika Sunan Kalijaga)
Vol. 6 No. 2 (2021): Mei 2021

Segmentasi Pelanggan Berdasarkan Perilaku Penggunaan Kartu Kredit Menggunakan Metode K-Means Clustering

Fatimah Defina Setiti Alhamdani (Universitas Muhammadiyah Malang)
Ananda Ayu Dianti (Universitas Muhammadiyah Malang)
Yufis Azhar (Universitas Muhammadiyah Malang)



Article Info

Publish Date
03 May 2021

Abstract

Credit card is one of the payment media owned by banks in conducting transactions. Credit card issuers provide benefits for banks with interest that must be paid. Credit card issuers also provide losses to banks that have agreed to pay not to pay their credit card bills. To request a loan from the bank, a cluster model is needed. This study, proposing a segmentation system in research using credit cards to determine marketing strategies using the K-Means Clustering method and conducting experiments using the 4 methods namely K-Means, Agglomerative Clustering, GMM, and DBSCAN. Clustering is done using 9000 active credit card user data at banks that have 18 characteristic features. The results of cluster quality accuracy obtained by using the K-Means method are 0.207014 with the number of clusters 3. Based on the results obtained by considering 4 of these methods, the best method for this case is K-Means.

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Journal Info

Abbrev

JISKA

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering Library & Information Science

Description

JISKa (Jurnal Informatika Sunan Kalijaga) adalah jurnal yang mencoba untuk mempelajari dan mengembangkan konsep Integrasi dan Interkoneksi Agama dan Informatika yang diterbitkan oleh Departemen Teknik Informasi UIN Sunan Kalijaga Yogyakarta. JISKa menyediakan forum bagi para dosen, peneliti, ...