Jurnal Administrasi dan Kebijakan Publik
Vol 7 No 2 (2017): JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK

Hubungan Kualitas Layanan Pendidikan Gratis Terhadap Kepuasan Siswa Sekolah Menengah Pertama Negeri (SMPN) Di Wilayah Kecamatan Tambun Selatan

., Syahyono (Unknown)

Article Info

Publish Date
14 Aug 2017

Abstract

This study aims to analyze the relationship of quality of free education service to the satisfaction of junior high school students of the country (SMPN) in the area of ​​South Tambun District. The variables in this research are Tangible, Reliability, responsiveness, Assurance and Emphaty, as independent variable and Customer Satisfaction as dependent variable. This research has been done by distributing questionnaires to 100 respondents students of class VII and class VIII through judgmental sampling technique. The analysis technique used is quantitative analysis technique with SPSS method. The results of this study showed that Tangible, Reliability, responsiveness, Assurance and Emphaty have a positive and significant impact on customer satisfaction

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Journal Info
Jurnal Administrasi dan Kebijakan Publik
Website

Abbrev

akp

Publisher

Universitas Islam 45 Bekasi

Subject

Humanities Social Sciences

Description

The aim of this journal publication is to disseminate the conceptual thoughts or ideas and research results that have been achieved in the area of public administrations and policies. Jurnal Administrasi dan Kebijakan Publik, particularly focuses on the main problems in the development of the ...