JEM: JURNAL EKONOMI DAN MANAJEMEN
Vol 4 No 1 (2018): JEM JURNAL EKONOMI DAN MANAJEMEN

PENGARUH CITRA ORGANISASI, PENETAPAN HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN DAN DAMPAKNYA PADA LOYALITAS MAHASISWA

Joniansyah Ilhamuddin (STIE Pertiba Pangkalpinang)
Amri . (STIE Pertiba Pangkalpinang)



Article Info

Publish Date
23 Oct 2018

Abstract

This study aims to examine the effect of the organizational image, pricing and service quality on satisfaction and its impact on the loyalty of students of law study programs at the College of Law in Bangka Pangkalpinang College. The study was conducted on 193 students of STIH Pertiba who were registered as active students. This study uses a path analysis model to examine the relationship between variables hypothesized. The results of the study conclude that organizational image, pricing and service quality contribute to student satisfaction. Organizational image variables provide the greatest contribution to student satisfaction. Satisfied students also have a big impact on their loyalty to the Pertiba STIH. The results of this study can be a reference for researchers who are interested in the same topic, and as material for further research in a deeper and wider scope by adding other independent and dependent variables to be examined

Copyrights © 2018






Journal Info

Abbrev

jem

Publisher

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

JEM: Jurnal Ekonomi dan Manajemen presents up-to-date information on literature review and research of Economic and Management science subject, which includes: finance; marketing; information systems; banking; tax, organization studies; human resource management; production management; management ...