JEM: JURNAL EKONOMI DAN MANAJEMEN
Vol 4 No 2 (2018): JEM JURNAL EKONOMI DAN MANAJEMEN

PENGARUH CITRA ORGANISASI, PENETAPAN HARGA, KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA DAN DAMPAKNYA PADA LOYALITAS MAHASISWA

Deri Deri (STIKES Abdi Nusa Pangkalpinang)
Amri Amri (Sekolah Tinggi Ilmu Ekonomi Pertiba Pangkalpinang)
Zufriady Zufriady (Unknown)



Article Info

Publish Date
16 Jan 2019

Abstract

The competition that always arises in the business world encourages the emergence of new thoughts that can build products or services that provide more value to customers. This study aims to examine the effect of the organizational image, pricing, service quality on student satisfaction, the sample in this study were 193 students. Path analysis is used to test the relationship between variables in the form of causality. The results of the study concluded that there were significant effects of organizational image variables, pricing, and service quality simultaneously on student satisfaction. However, partial testing shows that the only service has a significant effect on student satisfaction. The results of this study should be a reference for researchers who will conduct further research. In addition, it is also necessary to learn more about other independent and bound variables to examine.

Copyrights © 2018






Journal Info

Abbrev

jem

Publisher

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

JEM: Jurnal Ekonomi dan Manajemen presents up-to-date information on literature review and research of Economic and Management science subject, which includes: finance; marketing; information systems; banking; tax, organization studies; human resource management; production management; management ...