MOTIVASI Jurnal Manajemen dan Bisnis
Vol 6, No 2 (2021): MOTIVASI Jurnal Manajemen dan Bisnis

PENGARUH FASILITAS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN HOTEL BUKIT SERELO LAHAT

Nidyawati, Nidyawati (Unknown)
Hartini, Indra (Unknown)

Article Info

Publish Date
26 Oct 2021

Abstract

Purpose The purpose of this study was to determine and analyze the effect of facilities on customer satisfaction at Hotel Bukit Serelo Lahat, to determine and analyze the effect of service quality on customer satisfaction at Hotel Bukit Serelo Lahat and to determine and analyze the effect of facilities and service quality together on hotel customer satisfaction. Serelo Lahat Hill.Design / methodology Primary data in this study were obtained by distributing questionnaires to 55 customers of Hotel Bukit Serelo Lahat. The data analysis technique used was the SPSS version 23.0 application, using data testing and statistical testing.Findings The results of data analysis on the variables studied, namely facilities and service quality indicate an influence on customer satisfaction at Hotel Bukit Serelo Lahat  simultaneously and partially.

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Journal Info
MOTIVASI Jurnal Manajemen dan Bisnis
Website

Abbrev

motivasi

Publisher

Universitas Muhammadiyah Palembang

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Motivasi: Jurnal Manajemen dan Bisnis is journal that publishes scientific articles in the fields of management and business sciences covering the fields of financial management, human resource management, marketing management, operational management and management information systems that are ...