Kanal : Jurnal Ilmu Komunikasi
Vol 2 No 1 (2013): September

EVALUASI KUALITAS LAYANAN DAN KEPUASAN PENGGUNA INFORMASI E-GOVERNMENT (WEBSITE) PADA SISTEM INFORMASI MANAJEMEN DAERAH (SIMDA) KABUPATEN KOLAKA

Zaitun Zaitun (Jl. Pattimura No 34 Kelurahan Watuliandu 93515)
Ageng Setiawan Herianto (Unknown)
Budi Guntoro (Unknown)



Article Info

Publish Date
30 Sep 2013

Abstract

This research aimed to investigate the users’ satisfaction on information service e-government (website) service at Regional information management system (SIMDA) in Kolaka Regency. The methods used were qualitative and quantitative approaches. Qualitative approach used for process information management understanding by BAPESIKOM/PDE. Meanwhile, quantitative approach used to investigate the user satisfied on information service website based on the information management performance. The informants were interviewed in qualitative approach were 6 persons. The sample of users information service which chosen by simple random sampling method were 40 respondents. The result of the research shown that the information management was not qualified. It was presumed on no strategies to produce good quality of qualified information. Information service users of Kolaka Regional Regency stated their unsatisfied on the using of information service based Website.

Copyrights © 2013






Journal Info

Abbrev

kanal

Publisher

Subject

Social Sciences

Description

Aim: to facilitate scholar, researchers, and teachers for publishing the original articles of review articles. Scope: Communication Science include: Interpersonal Communication Mass Communication Politics Communication Development Communication Communication Media Culture Communication Business ...