Economics, Business and Management Science Journal
Vol 1, No 2 (2021): Economics, Business and Management Science Journal, August

Analisis Faktor-Faktor Yang Mempengaruhi Kepuasan Konsumen Sakhi’s Coffee & Resto Di Kota Medan

Adelina Lubis (Universitas Medan Area)
Sari Bulan Tambunan (Universitas Medan Area)
Muslim Wijaya (Universitas Medan Area)



Article Info

Publish Date
15 Sep 2021

Abstract

The sample in this study were 100 people consumers. The analytical technique used in this study is descriptive analysis and multiple linear regression test. The results of this study indicate that the product quality variable partially has a positive and significant effect on  consumer satisfaction, the service quality variable partially has a positive and significant effect on customer satisfaction. consumer satisfaction, the price variable partially has a positive and significant effect on consumer satisfaction. The Adjusted R Square value obtained is 0.363 this figure shows that it is 36.3%. Consumer satisfaction (the dependent variable) can be explained by the variables of product quality, service quality and price. The remaining 63.7% is influenced by other factors not described in this study.

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Journal Info

Abbrev

ebmsj

Publisher

Subject

Economics, Econometrics & Finance

Description

Economics, Business and Management Science Journal is a journal to manage Mahesa Research Center, for aims to serve as a medium of information and exchange of scientific articles between teaching, students, practitioners and ...