Solusi: Jurnal Kajian Ekonomi dan Bisnis
Vol. 16 No. 1 (2021)

Faktor-Faktor Yang Mempengaruhi Loyalitas Anggota Dojang Di Yogyakarta

Petra Surya Mega Wijaya (Unknown)
Maklon Haiti (Professional)



Article Info

Publish Date
13 Oct 2021

Abstract

The development of dojang in Yogyakarta shows a pleasant increase because of the increasing number of taekwondo matches on a regional, national and even international scale followed by a large number of dojangs in Yogyakarta. This makes the members of the dojang to compete with each other and even move from one dojang to another because they see that the other dojang is superior to the dojang he is currently attending. This study aims to examine a number of variables that affect the loyalty of dojang members, including (1) brand image, (2) brand then, (3) satisfaction, (4) servqual, and (5) brand credibility. To answer the research objectives, 100 questionnaires were distributed randomly to a number of large dojang in Yogyakarta. The analytical tool used is multiple linear regression. The results showed that there were 2 variables that significantly or strongly influenced the loyalty of dojang members, namely (1) brand image, and (2) servqual. While there are 3 variables that do not significantly affect the loyalty of dojang members, namely (1) brand trust, satisfaction, and (3) brand credibility.

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Journal Info

Abbrev

jurnal

Publisher

Subject

Economics, Econometrics & Finance Environmental Science Social Sciences

Description

Fokus dan ruang lingkup SOLUSI: jurnal Kajian Ekonomi dan Bisnis merupakan jurnal Ekonomi dan bisnis yang diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi SBI Yogyakarta sebagai media komunikasi, media hasil penelitian yang bertujuan untuk mempublikasikan berbagai hasil kajian empiris dari para ...