International Journal of Educational Research and Social Sciences (IJERSC)
Vol. 2 No. 4 (2021): August 2021

The Influence of Perceived Service Quality and Consumer Satisfaction on Repurchase Decisions at Alfamart Minimarket Sisingamangaraja 2 Medan

Zulfahmi Siregar (Student of the Economics Faculty, University of Muslim Nusantara Al Washliyah Medan)
Abd.Rasyid Syamsuri (Lecturer of the Economics Faculty, University of Muslim Nusantara Al Washliyah Medan)
Arief Hadian (Lecturer of the Economics Faculty, University of Muslim Nusantara Al Washliyah Medan)



Article Info

Publish Date
25 Aug 2021

Abstract

This study aims to determine whether service quality and customer satisfaction have a positive and significant impact on repurchase decisions at Alfamart Sisingamangaraja 2 Medan. This study was conducted by using quantitative methods with several tests, they are: the classical assumption test, multiple linear regression, hypothesis testing and R2 test.  Based on the results of the regression obtained the equation: Y = 0.948 + 0.408 X1 + 0.349 X2. Based on these data, it can be determined that the tcount is 3.62 and it is known that the service quality variable (X1) has a ttable of 1.29 when compared to tcount, the result was 3.26>1.29, so it can be concluded that the service quality variable (X1) positive and significant effect on the repurchase decision variable (Y). The consumer satisfaction variable (X2) has a tcount of 8.78 when compared to ttable, the result was 8.78> 3.62, so it can be concluded that the consumer satisfaction variable (X2) has a positive and significant effect on the repurchase decision variable (Y). Simultaneously, the service quality and customer satisfaction variables have a positive and significant influence on the repurchase decision variable. This means that the hypothesis in this study is accepted, as evidenced by the value of Fcount > Ftable (59.890> 3.09). Service quality and customer satisfaction have an influence on the repurchase decision variable by 55.1%, while the remaining 44.9% was influenced by other variables not examined in this study.

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Journal Info

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Publisher

Subject

Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

International Journal of Educational Research and Social Sciences (IJSERSC) is to provide a research medium and an important reference for the advancement and dissemination of research results that support high-level research in the fields of Educational Research and Social Sciences. Original ...