JISKa (Jurnal Informatika Sunan Kalijaga)
Vol. 6 No. 3 (2021): September 2021

Peramalan Pelayanan Service Mobil (After-Sale) Menggunakan Backpropagation Neural Network (BPNN)

Novianti Puspitasari (Universitas Mulawarman)
Haviluddin (Universitas Mulawarman)
Arinda Mulawardani Kustiawan (Universitas Mulawarman)
Hario Jati Setyadi (Universitas Mulawarman)
Gubtha Mahendra Putra (Universitas Mulawarman)



Article Info

Publish Date
22 Sep 2021

Abstract

The automotive industry in Indonesia, primarily cars, is getting more and more varied. Along with increasing the number of vehicles, Brand Holder Sole Agents (ATPM) compete to provide after-sale services (mobile service). However, the company has difficulty knowing the rate of growth in the number of mobile services handled, thus causing losses that impact sources of income. Therefore, we need a standard method in determining the forecasting of the number of car services in the following year. This study implements the Backpropagation Neural Network (BPNN) method in forecasting car service services (after-sale) and Mean Square Error (MSE) for the process of testing the accuracy of the forecasting results formed. The data used in this study is car service data (after-sale) for the last five years. The results show that the best architecture for forecasting after-sales services using BPNN is the 5-10-5-1 architectural model with a learning rate of 0.2 and the learning function of trainlm and MSE of 0.00045581. This proves that the BPNN method can predict mobile service (after-sale) services with good forecasting accuracy values.

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Journal Info

Abbrev

JISKA

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering Library & Information Science

Description

JISKa (Jurnal Informatika Sunan Kalijaga) adalah jurnal yang mencoba untuk mempelajari dan mengembangkan konsep Integrasi dan Interkoneksi Agama dan Informatika yang diterbitkan oleh Departemen Teknik Informasi UIN Sunan Kalijaga Yogyakarta. JISKa menyediakan forum bagi para dosen, peneliti, ...