JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP
Vol 4, No 1 (2020): Journal For Business and Entrepreneurship

Pengaruh Kualitas Pelayaan Dan Product Knowledge Terhadap Keputusan Pembelian Customer Yang Dimoderasi Oleh Tingkat Penjualan

Koerniawan Hidajat (Universitas 17 Agustus 1945 Jakarta)
Safitri Diandaru (Universitas 17 Agustus 1945 Jakarta)



Article Info

Publish Date
11 Oct 2021

Abstract

This study aims to analyze the effect of service quality, product knowledge and level of sales on purchasing decisions in Indonesia. Population The study was conducted at 17 August University Students in Jakarta. While the samples in this study were students who often shopped. In this study using Random Sampling, which is anyone who met the author can be sampled. Data collection is done by providing a list of questions to respondents and tested using the validatasion and reliability test analysis method using smartPLS. The purpose of this study is to determine how much influence between purchasing decisions and product knowledge on purchasing decisions moderated by the level of sales. Based on the results of this study it can be concluded that the influence of service quality on purchasing decisions (X1 to Y) and the effect of product knowledge on purchasing decisions (X2 to Y) and moderation of the sales level on the influence of product knowledge on purchasing decisions (X2 moderation on Y) produce a significant influence not significant or negative effect because of the T-statistic <1.96 or P Value> 0.05. As for the influence of purchasing decisions on sales (Y to Z), the relationship of product knowledge to the influence of sales levels (X2 to Z) results in a significant or positive effect where T-statistics> 1.96 or P Value <0.05.Keywords: service quality, product knowledge and level of sales

Copyrights © 2020






Journal Info

Abbrev

JBE

Publisher

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

Journal for Business and Entrepreneurship merupakan sekumpulan artikel di bidang kajian ilmu administrasi bisnis dan kewirausahaan. Bidang kajian meliputi hasil penelitian tentang studi bisnis dan kewirausahaan meliputi pemasaran, keuangan, operasional, strategik, sumber daya manusia khususnya pada ...