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Pengaruh Electronic Word of Mouth Terhadap Purchase Intention Melalui Consumer Trust Pada Online Shop Fashion Wanita di Media Sosial Instagram (StudiPada Generasi Milenial di DKI Jakarta) Koerniawan Hidajat; Reiza Dessy Aprianty
JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP Vol 3, No 2 (2019): Journal For Business and Entrepreneurship
Publisher : JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP

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Abstract

This study aims to determine the effect of electronic word of mouth on purchase intention through consumer trust in women's fashion shop online on social media Instagram (a study on millennial generation in DKI Jakarta). The population in this study is the millennial generation of women in DKI Jakarta, with the sampling technique being purposive sampling. The sample obtained was 100 respondents. The data obtained were analyzed using structural equating model (SEM) analysis techniques using smartPLS. Data collected with a questionnaire that has been tested for validity and reliability. The results showed that there was a significant influence of electronic word of mouth on purchase intention, there was a significant effect of electronic word of mouth on consumer trust, there was a significant influence of consumer trust on purchase intention, there was a significant effect of electronic word of mouth on purchase intention through consumer trust.Keyword : Electronic Word of Mouth, Purchase Intention, Consumer Trust
Pengaruh Kualitas Pelayanan Dan Kepercayaan Terhadap Loyalitas Konsumen Dimediasi Kepuasan Konsumen Generasi Milenial Masa Pandemic Covid-19 (Survei Pengguna Tokopedia Generasi Milenial Jakarta Utara) Koerniawan Hidajat; Ahmad Fahlevi
JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP Vol 4, No 2 (2020): Journal For Business and Entrepreneurship
Publisher : JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP

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This study aims to determine and explain the influence of service quality, service quality affects consumer loyalty, trust affects consumer loyalty, consumer satisfaction affects consumer loyalty, service quality affects consumer loyalty mediated by consumer satisfaction and trust affects consumer loyalty mediated by consumer satisfaction. This type of research uses explanatory quantitative research with survey methods. The results of the study show that service quality has a positive and significant effect on consumer loyalty, customer trust has a positive and significant effect on consumer loyalty, consumer satisfaction has a positive and significant effect on consumer loyalty, consumer satisfaction is able to indirectly affect service quality on consumer loyalty, consumer satisfaction is able to indirectly affect customer loyalty. indirectly affect customer confidence in consumer loyalty. Keywords: Service Quality, Customer Trust, Customer Satisfaction, Consumer Loyalty
Pengaruh Word of Mouth Terhadap Citra Merek Serta Dampaknya Pada Keputusan Pembelian (Studi Pada Pengguna Iphone Mahasiswa Universitas 17 Agustus 1945 Jakarta) Koerniawan Hidajat; Dini Diovana Koesumaningrum
JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP Vol 5, No 1 (2021): Journal For Business and Entrepreneurship
Publisher : JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP

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This study aims to determine the effect of word of mouth and brand image on purchasing decisions on iphone smartphones. This research was conducted on Apple iPhone smartphone users. The population in this study is the University Students August 17, 1945 Jakarta, people who use iphone smartphones and know the iPhone smartphone products. The technique used in this writing test uses purposive sampling technique, which is sampling technique with certain considerations. Data collection is done by providing a list of questions to respondents and tested using the SPSS data analysis method. Based on statistical tests, the results of the study showed that Word of Mouth directly had a positive and significant effect on purchasing decisions on product quality significantly affected purchasing decisions, while Brand Image directly had a negative and significant effect on purchasing decisions. There is a significant influence between Word of Mouth on purchasing decisions. And there is a significant influence between Brand Image on purchasing decisions.Keywords: Word of Mouth, Brand Image, Citra Merek, Keputusan Pembelian
Peran Norma Pribadi dan Awarness of Consequnces Terhadap Proenviromental Behaviour Dalam Pengelolaan Bisnis Yang Dimoderasi Oleh Status Sosial Ekonomi Koerniawan Hidajat; Rachmawati Rachmawati; Indri Wahyu Pramesti
JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP Vol 3, No 2 (2019): Journal For Business and Entrepreneurship
Publisher : JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP

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In 2018 Jakarta produces 1,900 - 2,400 tons of plastic waste / day, the entire area produced by Jakarta is around 7000 tons of waste / day. In 2016 the big problem faced by all major cities in the world was an increase in the volume of waste. In Jakarta, the data submitted by the Head of the DKI Jakarta Sanitation Service shows that DKI Jakarta is a city with a garbage volume of 6,500 - 7,000 tons per day. In overcoming floods the Government and Penprov of DKI Jakarta have made efforts to build dams, and normalize rivers. Therefore the importance of having personal values and awareness of consequences to reduce environmental problems. The purpose of this study is to see the role of personal norms and awareness of consequences on proenvironment in managing a business that is moderated by social status. The sample used was 100 people in Jakarta who have businesses aged 20-65 years. The researcher used General Ecological Behavior (GEB) to measure pro-environment behavior, the Personal Norms Scale to measure personal norms and awareness of conscience dimensions. To test the hypothesis using multiple regression. Based on the results of the analysis conducted by researchers that personal norms play a significant role in pro-environment behavior. Personal norms are a feeling of moral obligation in acting that causes pro-environmental behavior to arise. That is, the higher the personal norm possessed by the individual, the higher the pro-environment behavior shown by the individual. Personal norms also play a significant role in economic status and Awareness of Consequences have a significant role in socio-economic status.
Pengaruh Kualitas Pelayaan Dan Product Knowledge Terhadap Keputusan Pembelian Customer Yang Dimoderasi Oleh Tingkat Penjualan Koerniawan Hidajat; Safitri Diandaru
JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP Vol 4, No 1 (2020): Journal For Business and Entrepreneurship
Publisher : JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP

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Abstract

This study aims to analyze the effect of service quality, product knowledge and level of sales on purchasing decisions in Indonesia. Population The study was conducted at 17 August University Students in Jakarta. While the samples in this study were students who often shopped. In this study using Random Sampling, which is anyone who met the author can be sampled. Data collection is done by providing a list of questions to respondents and tested using the validatasion and reliability test analysis method using smartPLS. The purpose of this study is to determine how much influence between purchasing decisions and product knowledge on purchasing decisions moderated by the level of sales. Based on the results of this study it can be concluded that the influence of service quality on purchasing decisions (X1 to Y) and the effect of product knowledge on purchasing decisions (X2 to Y) and moderation of the sales level on the influence of product knowledge on purchasing decisions (X2 moderation on Y) produce a significant influence not significant or negative effect because of the T-statistic <1.96 or P Value> 0.05. As for the influence of purchasing decisions on sales (Y to Z), the relationship of product knowledge to the influence of sales levels (X2 to Z) results in a significant or positive effect where T-statistics> 1.96 or P Value <0.05.Keywords: service quality, product knowledge and level of sales
Pengaruh Keunggulan Atribut Produk Menu Masakan Terhadap Loyalitas Pelanggan Dengan Kepuasan Konsumen Sebagai Variabel Moderating Koerniawan Hidajat; Royyani Hasanah
JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP Vol 3, No 1 (2019): Journal For Business and Entrepreneurship
Publisher : JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP

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Abstract

Customer loyalty is an important role in increasing sales during a pandemic, and subsequently loyal customers will continue to believe in other products made by manufacturers, and will forever be loyal to producers or companies. the achievement of customer loyalty, namely the product attributes of the cuisine menu and customer satisfaction. This study aims to examine the effect of the superiority of the menu product attributes on customer loyalty which is moderated by consumer satisfaction. The population in this study were all employees of Kobexindo Tower, Artha Graha, and Diamond Fair. The data collection method in this study was a purposive sampling test which was adjusted to the Structural Equation Model (SEM) method, resulting in a total sample of 116 respondents. The data analysis method in this study is the outer model and inner model analysis method through an analytical tool in the form of Smart PLS version 3.0. The results showed that the product attributes of the menu have a positive and significant effect on customer loyalty, consumer satisfaction has a positive and significant effect on customer loyalty, and consumer satisfaction has the ability or magnitude to moderate the relationship between product attributes and customer loyalty.Keywords: Product Attributes of Cuisine Menu, Customer Loyalty, and Consumer Satisfaction
The Influence of Perceived Price and Product Quality on Shopping Decisions on the Cumart Digital Application with Customer Trust as a Moderating Variable Rezky Agung Setiawan; Koerniawan Hidajat
Ilomata International Journal of Management Vol 3 No 2 (2022): April 2022
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (442.206 KB) | DOI: 10.52728/ijjm.v3i2.454

Abstract

Research on E-commerce-based product trading companies, namely the digital application Cumart, aims to determine the effect of price perception and product quality on Dutch decisions with customer trust as a moderating variable. This type of research is quantitative research and uses accidental sampling technique for sampling. The population in this study are people in the northern DKI Jakarta area. The sample in this study used the Hair et al sample formula and based on the formula it was known that the size or number of samples was 120 respondents. Questionnaire distribution using Google forms and data processing using Smart PLS.
Pengaruh Adopsi Inovasi E-Learning terhadap Minat Belajar Mahasiswa Dimediasi Motivasi Belajar pada Era New Normal Henilia Yulita; Koerniawan Hidajat
Journal of Business & Applied Management Vol 14, No 1 (2021): Accredited by Ministry of Research, Technology and Higher Education of the Repu
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jbam.v14i1.2709

Abstract

Era normal baru merupakan bagian dari adaptasi baru masyarakat Indonesia. Masyarakat pendidikan di perguruan tinggi khususnya, dituntut untuk membuat pola pembelajaran dari pembelajaran konvensional menjadi pembelajaran berbasis e-learning yang lebih inovatif sehingga dapat diterima secara efektif dan efisien. Kuesioner menggunakan Google form digunakan sebagai metode survei dalam penelitian ini dengan, dari populasi seluruh siswa di Jakarta yang mengalami pembelajaran e-learning dengan metode accidental sampling. Penentuan sampel dengan Hair et al, diperoleh 83 responden sebagai sampel dari populasi. Analisis model penelitian dilakukan dengan Partial Least Square (PLS) dengan hasil yang reliabel dan valid sesuai rule of thumb. Semua hipotesis dari 4 (empat) rumusan masalah menyatakan ada hubungan variabel yang signifikan dengan pengaruh positif dan tidak langsung antara penerapan inovasi terhadap minat belajar melalui motivasi belajar. Hasil penelitian ini menjelaskan bahwa pola pembelajaran e-learning sebagai kegiatan pembelajaran di perguruan tinggi merupakan pilihan terbaik, pencapaian e-learning melebihi pembelajaran konvensional, e-learning merupakan kebutuhan dasar yang aman di perguruan tinggi.
Persepsi kemudahan, manfaat, harga dan kualitas produk terhadap keputusan belanja: peran moderasi kepercayaan pelanggan Koerniawan Hidajat; Rezky Agung Setiawan
MBR (Management and Business Review) Vol 6 No 1 (2022): Juni
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/mbr.v6i1.6981

Abstract

The purpose of this study was to analyze the effect of perceived ease of use, perceived usefulness, perceived price and product quality on shopping decisions with customer trust as a moderating variable. The sample is 120 consumers of the Cumart digital application in the North Jakarta area. Data were analyzed using PLS-SEM. The research findings show that there is no significant effect of perceived ease of use, perceived usefulness, and perceived price on shopping decisions, but product quality and customer trust have an effect on shopping decisions. Customer trust is not able to moderate perceptions of ease of use, usefulness, price, and product quality on shopping decisions. Further research is still needed regarding perceived ease of use, perceived usefulness, and perceived price, which can be related to customer satisfaction with using online-based shopping applications.
Pengaruh Persepsi Kemudahan, Persepsi Manfaat, terhadap Keputusan Belanja pada Aplikasi Digital Cumart dengan Kepercayaan Pelanggan sebagai Variabel Moderating Koerniawan Hidajat; Rezky Agung Setiawan
Jurnal Pendidikan Tambusai Vol. 6 No. 2 (2022): Agustus 2022
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (235.698 KB) | DOI: 10.31004/jptam.v6i2.4623

Abstract

Penelitian ini dilatarbelakangi oleh peningkatan jumlah pengguna internet dari 2 juta pada tahun 2000 menjadi 78 juta pada tahun 2015. Peningkatan penggunaan internet ini mempengaruhi para pelaku bisnis untuk melakukan perdagangan dan jasa berbasis E-commerce. Tujuan penelitian ini adalah untuk menganalisis pengaruh persepsi kemudahan, persepsi manfaat yang dirasakan terhadap keputusan berbelanja pada aplikasi cumart digital dengan kepercayaan pelanggan sebagai variabel moderating. Penelitian ini menggunakan metode kuantitatif. Pengumpulan data dilakukan dengan menyebarkan kuesioner melalui google form. Responden dalam penelitian ini sebanyak 120 responde.