Jurnal Teknik Industri
Vol. 19 No. 2 (2018): Agustus

Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif

Ikrimah Nur Azizah (Mercu Buana University)
Rissa Nur Lestari (Unknown)
Humiras Hardi Purba (Unknown)

Article Info

Publish Date
29 Aug 2018

Abstract

Manufacture industries that produce automotive components are conducting studies about things that can improve customer satisfaction. This is due to customer claims regarding quality and product delivery. Another problem is the not yet optimal Just In Time (JIT) system implemented by the Company. To overcome these problems, then in this study conducted customer satisfaction analysis using the method of Quality Function Deployment (QFD). The results of the study will be used as materials for improvement on Machine Capacity, material specification, store and work instructions process. The results found priority issues based on House of Quality that has been made, should be done on the machine capacity, material specification, and storage system and then proceeded with the work instructions process.

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Journal Info
Jurnal Teknik Industri
Website

Abbrev

industri

Publisher

Universitas Muhammadiyah Malang

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

Description

Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality ...