DiE: Jurnal Ilmu Ekonomi dan Manajemen
Vol 12 No 2 (2021): September

Inpatient Patient Satisfaction Influenced By Core Service Quality And Peripheral Service Quality (Study At Dr. SOEGIRI Hospital In Lamongan Regency)

Ariefin, Mesra Surya (Unknown)

Article Info

Publish Date
17 Sep 2021

Abstract

This study aims to examine and analyze the effect of core service qualityand peripheral service quality on Patient Satisfaction at RSUD Dr.Soegiri Lamongan. The number of samples in this study were 36patients RSUD Dr. Soegiri Lamongan. Data collection techniques usingquestionnaires, interviews, and literature review. Analysis of the data inthis study is multiple linear regression analysis using SPSS 26 software.The results of this study indicate that core service quality and peripheralservice quality have a significant effect on Patient Satisfaction inpatientDr. Soegiri Lamongan in parallel or simultaneously

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Journal Info
DiE: Jurnal Ilmu Ekonomi dan Manajemen
Website

Abbrev

die

Publisher

Universitas 17 Agustus 1945 Surabaya

Subject

Economics, Econometrics & Finance

Description

DiE: Jurnal Ilmu Ekonomi dan Manajemen published by Doctoral study program in Economics, Faculty of Economics and Business, University of 17 August 1945 Surabaya. The research article submitted to this online journal will be double blind peer-reviewed (both reviewer and author remain anonymous to ...