Scientific Journal of Informatics
Vol 7, No 2 (2020): November 2020

Data-Driven E-commerce Techniques and Challenges in the Era of the Fourth Industrial Revolution

Norian, Joma H. (Unknown)
Jama, Abdelazez M. (Unknown)
Eltaieb, Mohammed H. (Unknown)
Adam, Ali A. (Unknown)



Article Info

Publish Date
25 Nov 2020

Abstract

The E-commerce industry has a significant role in the national and international economy. E-commerce is vital in the implementation of the fourth industrial revolution, where information and communication technologies are tools in creating digital channels of trade. Understanding e-commerce is essential for it is development. The objective of this paper is to explore the popular techniques and data sources of e-commerce in addition to the current challenges that face e-commerce in the last five years. We used a literature review as a method for this research.  According to the literature, sales records are the most popular data source used in the research community for e-commerce analytics, then followed by big data and social media. Besides, detecting and predicting customer behavior is the most used technique in e-commerce research followed by personalized recommendations. Also, we reported the main three challenges that face researchers in the field of e-commerce currently: First, e-commerce Security and privacy is a major concern for consumers and industries. Second, understanding the collected data from e-commerce systems and how to create business value from it efficiently. Third, providing personalized offers with the most appropriate items, still a difficult task.

Copyrights © 2020






Journal Info

Abbrev

SJI

Publisher

Subject

Computer Science & IT

Description

Scientific Journal of Informatics published by the Department of Computer Science, Semarang State University, a scientific journal of Information Systems and Information Technology which includes scholarly writings on pure research and applied research in the field of information systems and ...