Pengaruh Mutu Layanan Terhadap Kepuasan Pemohon SKCK Di Polsek Kota Jombang

Aan Primadonawati (Universitas Darul Ulum)
Muhammad Mudjib Musta’in (Universitas Darul Ulum)
Supriyanto (Universitas Darul Ulum)
Sayekti Suindyah Dwiningwarni (Universitas Darul Ulum)

Journal of Public Power
Vol. 2 No. 1 (2018): Journal of Public Power

Research discussions aim to enhance understanding of customers’ satisfaction in the services of Police Note Information Letter from perspectives of Tangibility, Reliability, Responsiveness, Assurance, and Empathy. Research was take 150 customers sample incidentally. Regression analysis shows that Tangibility, Reliability, Responsiveness, Assurance, and Empathy simultaneously has positive influence on customers’ satisfaction. Empathy partially has no influence on customers’ satisfaction. Research finding will discuss in the context of services quality management