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Aan Primadonawati
Universitas Darul Ulum
Economics, Econometrics & Finance

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Pengaruh Mutu Layanan Terhadap Kepuasan Pemohon SKCK Di Polsek Kota Jombang Aan Primadonawati; Muhammad Mudjib Musta’in; Supriyanto; Sayekti Suindyah Dwiningwarni
Journal of Public Power Vol. 2 No. 1 (2018): Journal of Public Power
Publisher : Universitas Darul Ulum

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (553.176 KB) | DOI: 10.32492/jpp.v2i1.198

Abstract

Research discussions aim to enhance understanding of customers’ satisfaction in the services of Police Note Information Letter from perspectives of Tangibility, Reliability, Responsiveness, Assurance, and Empathy. Research was take 150 customers sample incidentally. Regression analysis shows that Tangibility, Reliability, Responsiveness, Assurance, and Empathy simultaneously has positive influence on customers’ satisfaction. Empathy partially has no influence on customers’ satisfaction. Research finding will discuss in the context of services quality management
Co-Authors Muhammad Mudjib Musta’in Sayekti Suindyah D Supriyanto