At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam
Vol 6, No 2 (2020): DESEMBER 2020

LOYALITAS NASABAH BANK SYARIAH: PERAN RELIGIUSITAS DAN KEPERCAYAAN

Intan Nurrachmi (Universitas Islam Bandung)
Setiawan Setiawan (Politeknik Negeri Bandung)



Article Info

Publish Date
29 Dec 2020

Abstract

AbstractIslamic bank products must attract the interest and loyalty of their customers, by providing a sense of security and instilling customer confidence in the bank. Most Sharia bank customers are Muslims. However, if a Sharia bank is limited to only Muslim customers, it will hamper the development of the bank, then Sharia banks must be able to attract customers, both Muslims and non-Muslims. This study examines the loyalty of Islamic bank customers from the role of religiosity and customer trust. This research was conducted to Sharia bank customers in the city of Bandung with a random sampling method, data were collected through questionnaires and proof of hypothesis using Structural Equation Modeling - Partial Least Square (SEM - PLS) analysis. The test results state that: religiosity has a significant effect on trust; religiosity has a significant effect on loyalty; trust has a significant effect on loyalty; and religiosity has a significant effect on loyalty through trust.

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Journal Info

Abbrev

attijaroh

Publisher

Subject

Economics, Econometrics & Finance

Description

FOCUS This journal focused on Islamic Management and Business studies and contemporary developments through the publication of articles by research. SCOPE At-tijaroh specializes in Islamic Management and Business studies and is intended to communicate original research and current issues on the ...