Jurnal Teknik Informatika STMIK Antar Bangsa
Vol 1 No 2 (2015): JTI Periode Agustus 2015

PENGARUH TRUST, SATISFACTION DAN SERVICE QUALITY TERHADAP REPURCHASE INTENTION PADA PRODUK ANTIVIRUS ESET

Sari Hartini (Unknown)



Article Info

Publish Date
18 Feb 2021

Abstract

Abstract— Maintain relationships with customers is one of the company in maintaining the survival of the business processes of the company itself, because at this time the business competition between companies is characterized by agresifan to each of these companies in winning customers every day by way of competing to provide services best to lure their customers, retain existing customers and cultivate new potential customers not to get the customer to leave the company is one of the PR As a company engaged in the sale of antivirus products, Eset certainly also do not want the customers to switch to products other, therefore demands to be the best should be a firm commitment that the ESET antivirus users, how to maintain the trust and customer satisfaction as well as providing good service to the customer or consumer. This study discusses whether the variable trusts, satification and service quality significantly affect the variable repurchase Intention.

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Journal Info

Abbrev

jti

Publisher

Subject

Computer Science & IT

Description

Jurnal Teknik Informatika (JTI) STMIK Antar Bangsa merupakan kumpulan artikel ilmiah yang diterbitkan oleh Program Studi Teknik Informatika STMIK Antar Bangsa. Jurnal yang terbit dalam dua periode per Tahun ini berisi artikel ilmiah yang meliputi tema : Jaringan (Networking), Aplikasi Sains, Animasi ...