International Journal of Economics, Business and Accounting Research (IJEBAR)
Vol 5, No 4 (2021): IJEBAR : Vol. 05, Issue 04, December 2021

DIGITAL MARKETING AND ENTREPRENEURIAL MARKETING IN OPTIMIZING MILLENNIAL CONSUMER LOYALTY THROUGH CONSUMER SATISFACTION

Yanti Pujiastuti (STIE BANK BPD JATENG)



Article Info

Publish Date
29 Dec 2021

Abstract

Millennial generation loyalty to a product needs to be supported by a strategy that leads to digitalization and innovation. Evidence of the effect of digital marketing, entrepreneurial marketing on customer satisfaction is tested in this study. The effect of intervening consumer satisfaction on the relationship between digital marketing, entrepreneurial and consumer loyalty is included in the test. The population is the millennial generation who have visited Semarang and obtained 103 samples. The data analysis technique used regression and path analysis. The results of the study found a significant effect of digital marketing on consumer satisfaction (0.001) and consumer loyalty (0.000) and a significant influence of entrepreneurial marketing on consumer satisfaction (0.000). Consumer satisfaction is not proven to have an effect on consumer loyalty (0.163) so it is not proven to have an intervening effect. Digital marketing can be used to increase millennial consumer satisfaction and loyalty in the tourism sector. Future research can provide certain conditions for the sample so that the results are more optimal. Keywords: digital marketing, entrepreunerial marketing, consumer loyalty, consumer satisfaction

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Journal Info

Abbrev

IJEBAR

Publisher

Subject

Economics, Econometrics & Finance

Description

International Journal of Economics, Business, and Accounting Research (IJEBAR) is a peer-reviewed, open access international scientific journal dedicated for rapid publication of high-quality original research articles as well as review articles in all areas of Economics, Business and Accounting. ...