Journal of Mathematics and Scientific Computing With Applications
Vol. 1 No. 1 (2020)

SERVICE AND CUSTOMER SATISFACTION AT ALFAMART AND WHOLESALE IN MEDAN

Adella Aulia Mukti (Universitas Islam Negeri Sultan Syarif Kasim Riau)
Ayu Annisa Suratna (Universitas Islam Negeri Sultan Syarif Kasim Riau)
Fakhraini Zahra Afifa (Universitas Islam Negeri Sultan Syarif Kasim Riau)
Fitri Agusli (Universitas Islam Negeri Sultan Syarif Kasim Riau)
Puji Syahputri (Universitas Islam Negeri Sultan Syarif Kasim Riau)



Article Info

Publish Date
01 Jul 2021

Abstract

Business in the shopping sector is currently experiencing very rapid progressThe phenomenon of the establishment of various supermarkets in big cities is achallenge for the people who keep up the wholesale. The purpose of this studywas to determine and analyze the differences in customer satisfaction levels inshopping in the minimarket. The methods used were questionnaire methodobservation method and documentation method. The highest value is in theclaim that the place is clean and comfortable, the quality of the layout is cleanand orderly, and the employees have a good view of what Alfamart has. Thehighest value is in the claim that the wholesaler has an affordable product pricefor all sections of the society, so that more consumers go to the Wholesaler tobuy goods in larger quantities.

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Journal Info

Abbrev

jmscowa

Publisher

Subject

Mathematics

Description

Journal of Mathematics and Scientific Computing With Applications is a broad-based journal covering all branches of computational or applied mathematics with special encouragement to researchers in theoretical computer science and mathematical computing. It covers all major areas, such as numerical ...