Jurnal Ekonomi dan Teknik Informatika
Vol 1 No 1 (2013): Jurnal Ekonomi dan Teknik Informatika

Analisis Pengaruh Dimensi Kualitas Jasa Terhadap Kepuasan Anggota Koperasi Pada Koperasi Nasib Di Butuh

Sri Nuryanto (Politeknik Sawunggalih Aji)



Article Info

Publish Date
13 Feb 2017

Abstract

This research aims is to examine: 1) Tangible toward the works’ satisfaction, 2) Reraliablelity toward the works’ satisfaction, 3) Responsiviness toward works’ satisfaction, 4) Assurance toward the works’ satisfaction, 5) Emphaty toward works’ satisfaction The data are collected from 60 respondens by using random sampling method. They are analyzed through the research instruments such as a product moment test and the reliability test by using a Cronbach Alpha tecnique; hypothesis test uses a path regression analysis. The research result shows that: 1) Tangible gives positive and significant influence toward the satisfaction of the staff of Koprasi Nasib Kecamatan Butuh Purworejo district, 2) Reablelity gives positive and significant influences toward the satisfaction of staff of Koprasi Nasib Kecamatan Butuh Purworejo district, 3), responsiviness gives positive and significant influences toward the satisfaction of the staff of Koprasi Nasib Kecamatan Butuh Purworejo district 4, Assurance gives positive and significant influence toward the satisfaction of the staff of Koprasi Nasib Kecamatan Butuh Purworejo district 5) Emphaty give positive and significant toward the satisfaction of the staff of Koprasi Nasib Kecamatan Butuh Purworejo district. The path regression analysis shows: that Tangible, Reraliablelity, responsiviness, and Assurance give influence positive and direct toward the satisfaction, otherwise Emphaty give influence negative and significan toward the satisfaction of staff of Koprasi nasib Kecamatan Butuh Purworejo district. Keywords: Tangible, Reablelity, Responsiviness, Assurance, Emphaty, and Satisfaction

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Journal Info

Abbrev

jneti

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance

Description

Jurnal Ilmiah Ekonomi dan Teknik Informatika diterbitkan oleh Politeknik Sawunggalih Aji Kutoarjo menerima hasil penelitian kolaborasi di bidang Ekonomi, Manajemen dan Teknik Informatika yang belum dan tidak akan dipublikasikan pada media cetak dan online lain. Mulai terbit sejak volume 1 nomor 1 ...