Jurnal Bina Bangsa Ekonomika
Vol. 14 No. 2 (2021): Jurnal Bina Bangsa Ekonomika (JBBE)

PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI

Maulidia Adinda Pramesti (STIE Widya Wiwaha Yogyakarta)
Uswatun Chasanah (STIE Widya Wiwaha Yogyakarta)



Article Info

Publish Date
01 Aug 2021

Abstract

This research aims to find out product quality and price to customer loyalty with consumer satisfaction as a mediation variable at Pondok Bakaran Giwangan Yogyakarta. Quantitative research, the data used is primary and secondary data with a sample of consumers who have bought (at least 1 time) the food and beverage menu of Pondok Bakaran Giwangan Yogyakarta amounting to 100 samples. Purposive sampling technique. The data analysis technique in this study is Partial Least Square using the SmartPLS 3.3.3 application. The results of this study showed that: (1) Product quality had a positive effect on consumer satisfaction with a significance value of 0.019 <0.05 (2) Product quality had no positive effect on consumer loyalty with a significance value of 0.127 >0.05 (3) Price had no positive effect on consumer satisfaction with a significance value of 0.068 >0.05 (4) Price had no positive effect on consumer loyalty with a significance value of 0.068 >0.05 (4) Price had no positive effect on consumer loyalty with a significance value of 10.068 >0.05 (4) Price had no positive effect on consumer loyalty with a significance value of 0.068 >0.05 (4) Price had no positive effect on consumer loyalty with a significance value of 0.068 >0.05 (4) Price had no positive effect on consumer loyalty with a significance value of 0.068 >0.05 (4) Price had no positive effect on consumer loyalty with significance value of 0.068 >0.05 (4) Price had no positive effect on consumer loyalty with significance value of 0.068 >0 0.162 >0.05 (5) Consumer satisfaction positively affects consumer loyalty 0.014 <0.05 (6) consumer satisfaction does not mediate the effect of product quality on consumer loyalty with a significance value of 0.127 >0.05 (7) consumer satisfaction does not mediate the effect of price on consumer loyalty with a significance value of 0.119 >0.05. The results of the calculation of the value of R2  consumer satisfaction 0.238 and consumer loyalty 0.299.

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Journal Info

Abbrev

jbbe

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Bina Bangsa Ekonomika (JBBE) teregistrasi dengan nomor p-ISSN: 2087-040X dan e-ISSN: 2721-7213. Merupakan Jurnal yang berisi artikel-artikel ilmiah yang meliputi bidang-bidang Ekonomi, Manajemen, dan Akuntansi yang dikelola oleh Lembaga Penelitian dan Pengabdian pada Masyarakat (LP2M) ...