Enrichment : Journal of Management
Vol. 12 No. 1 (2021): November: Management Science

Effect of Product Quality, Service Quality, and Safety Covid-19 Practice on Customer Satisfaction (Study on Rimbun Espresso & Brew Bar Padang)

Nina Firdausi (Universitas Andalas)
Syafrizal Syafrizal (Universitas Andalas)

Article Info

Publish Date
15 Nov 2021

Abstract

This study aims to analyze the effect of product quality, service quality, and safety covid-19 practice on customer satisfaction. This is explanatory research using a quantitative approach with an instrument in the form of a questionnaire. The total population of this study was 202 respondents by using purposive sampling method. This study used SmartPLS to analyze the data. It was found that product quality, service quality, and safety covid-19 practice have a positive and significant effect on customer satisfaction.

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Journal Info
Enrichment : Journal of Management
Website

Abbrev

enrichment

Publisher

Institute of Computer Science

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...