INFOKUM
Vol. 10 No. 1 (2021): Desember, Data Mining, Image Processing, and artificial intelligence

Application of the Analytical Hierarchy Process (AHP) Method in Hospitality Waiters Recruitment

Preddy Marpaung (STMIK Pelita Nusantara Medan Jl. Iskandar Muda No.1 Medan 20152, Indonesia)
Rita Hamdani (STMIK Pelita Nusantara Medan Jl. Iskandar Muda No.1 Medan 20152, Indonesia)



Article Info

Publish Date
01 Dec 2021

Abstract

Hospitality waiters are the spearhead of a hotel in providing services to guests or customers. Where also the dignity of a hotel is in the waiters themselves, because it is the waiters who deal directly with customers such as welcoming guests, providing information about hotels, honesty, behavior and other matters related to service. Therefore, it is necessary to pay attention to the criteria or expertise of the prospective waiters recruited by the hotel in maintaining the reputation or good name of the hotel for the convenience of customers and to increase hotel turnover. However, there is no system or method applied by the hotel, in this case the Halay Tanjung Morawa hotel to support and facilitate the management in making decisions to determine prospective waiters in the recruitment carried out by the hotel.Analytical Hierarchy Process (AHP).with the use of the AHP method can produce good and effective decisions in recommending the best waiters according to the highest score, which is rank 1, so that the existence of a decision support system with the application of this AHP method can assist hotel management in recruiting their waiters for each episode objectively.

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Journal Info

Abbrev

infokum

Publisher

Subject

Computer Science & IT

Description

The INFOKUM a scientific journal of Decision support sistem , expert system and artificial inteligens which includes scholarly writings on pure research and applied research in the field of information systems and information technology as well as a review-general review of the development of the ...