Jurnal Dialogika Manajemen dan Administrasi
Vol 3 No 1 (2022): Oktober - Maret

ANALISIS HUBUNGAN FAKTOR-FAKTOR KUALITAS PELAYANAN DENGAN KINERJA PELAYANAN


Article Info

Publish Date
23 Feb 2022

Abstract

This research aims to analyze the relationship between service quality factors and service performance carried out in the Bogor Regency Regional Secretary environment. This research uses quantitative methods with data collection techniques through research questionnaires distributed to 164 employees who have the task of providing services, with the analysis technique used is multiple correlation analysis. The results of the study prove empirically that the quality factors of service have a significant relationship with service performance

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Journal Info
Jurnal Dialogika Manajemen dan Administrasi
Website

Abbrev

dialogika

Publisher

Universitas Majalengka

Subject

Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal DIALOGIKA : Manajemen dan Administrasi as a scientific media in the field of management and administration, for academics, researchers, practitioners and observers to publish research articles or conceptual articles (ideas) on problems and developments in management and administration in ...