Jurnal Sistem Informasi Universitas Dinamika
Vol 8, No 1 (2019)

EVALUATION OF CROWDSOURCING APPLICATION ON GOJEK DRIVER JOB SATISFACTION IN SURABAYA

Amiyantho, Eko (Unknown)
Wulandari, Sri Hariani Eko (Unknown)
Wardhanie, Ayouvi Poerna (Unknown)



Article Info

Publish Date
04 Mar 2019

Abstract

PT. Gojek Indonesia is one of the nation's startups that is successful and has an impact on the economy in Indonesia today. In its business the company is engaged in online transportation services by disseminating its business concepts to the wider community by utilizing information technology called the crowdsourcing model concept. By disseminating the work it will have many drivers that are managed to be prone to cause problems of job dissatisfaction, among others, the use of illegal applications to do work, select incoming orders, not friendly and impolite in serving customers, drivers using fake GPS applications. The impact if the driver's job dissatisfaction is allowed to drag on is to damage Gojek's service image, customers turn to other competitors, and dissatisfied drivers will switch to other online transportation applications. In overcoming the problem, it is necessary to hold a research that discusses the current problems by using the concept of crowdsourcing on job satisfaction. This study aims to determine the level of job satisfaction of drivers, knowing satisfaction with the application, and providing application recommendations for the future.

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Journal Info

Abbrev

jsika

Publisher

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering

Description

Jurnal JSIKA adalah jurnal yang menampung publikasi tentang sistem perangkat lunak dan perangkat keras yang mendukung aplikasi khususnya sistem informasi. Jurnal JSIKA menerbitkan artikel mengenai desain dan implementasi, data model, process model, algoritma, perangkat lunak dan perangkat keras ...