JBMR: Journal of Business and Management Review
Vol. 2 No. 12 (2021): (Issue-December)

The Effect of Brand Experience, Brand Personality and Brand Trust on Brand Loyalty

Howardi Visza Adha (Department of Entrepreneur, Faculty of Economics, Universitas Baiturrahmah, Padang, Indonesia)
Wiry Utami (Universitas Bung Hatta)



Article Info

Publish Date
29 Dec 2021

Abstract

This study conducted to determine the effect of brand experience, brand personality and brand trust on brand loyalty. This study is an explanatory research. The method used in this study is a quantitative method using survey methods. The total sample in this study was 150 respondents with the technique of taking with the method of purposive sampling. Primary data in this research is obtained from questionnaires distributed to respondents, while secondary data is data related to the object of research presented by other parties. Data analysis techniques in this study using simple regression analysis. The result of the research shows that: (1) brand experience has positive effect on brand personality, (2) brand experience has positive effect on brand trust, (3) brand personality positive effect on brand loyalty, (4) Brand trust has positive effect on brand loyalty (5) Brand experience has positive effect on brand loyalty.

Copyrights © 2021






Journal Info

Abbrev

jbmr

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Journal of Business and Management Review applies theory developed from business research to actual business situations. Recognizing the intricate relationships between the many areas of business activity, JBMR examines a wide variety of business decisions, processes and activities within the actual ...