Exploring Turnover Intentions and Work Engagement: A Mediation-Moderation Approach in the Malaysian Hospitality Industry

Anantha Raj A. Arokiasamy (RMIT International University)
Jayaraman Krishnaswamy (Taylor’s University, Selangor, Malaysia)
Philip Michael Ross Smith (RMIT International University)

ASEAN Journal on Hospitality and Tourism
Vol. 19 No. 3 (2021)

In the hospitality industry, staff turnover is a big problem. The aim of this paper is to explain how, using career construction theory (CCT), turnover intentions are linked to work engagement. An analysis of 36 independent star-rated hotels in Peninsular Malaysia finds that the root cause is orientation to happiness (OTH). OTH found a negative association between work engagement and employee attrition intentions in the report. Furthermore, perceived organizational support (POS) was established as a major boundary condition, with lower levels of POS resulting in a poorer mediated relationship. This study’s theoretical and practical results would benefit the hospitality industry.