Jurnal Administrasi Negara
Vol 27 No 3 (2021): Jurnal Administrasi Negara

PERAN FUNGSI MANAJERIAL DALAM MENDUKUNG PELAYANAN ADMINISTRASI PERKANTORAN MODERN

Jumalia Mannayong (Politeknik STIA LAN Makassar, Makassar, Indonesia)
Rudi Salam (Universitas Negeri Makassar, Makassar, Indonesia)



Article Info

Publish Date
31 Dec 2021

Abstract

Service excellence is the dream of all service recipients. Therefore, efforts to make it happen requires a stable managerial role in the organization. The research objective was to determine the role of managerial functions in supporting modern office administration services at the Barombong District office in Gowa Regency. Research respondents were 100 people who had received services. Data collection techniques through observation, questionnaires, interviews with service providers (employees) and service recipients (community), documentation. In carrying out their main duties and functions as an employee at the Barombong District Office in Gowa Regency, they have shown seriousness in providing services to the community. This can be seen from the commitment of employees in providing excellent service to the community receiving services. of several service criteria delivered, namely: 1) frequency of assignment of officers to the requirements, costs and time of administrative completion, 2) Timeliness of Administrative Officers in Providing Services, and 3) Officers make the best use of service time.

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Journal Info

Abbrev

JAN

Publisher

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

Jurnal Administrasi Negara menyediakan media untuk mempublikasikan artikel asli berupa pengetahuan baru yang unik dalam bidang administrasi negara. Jurnal ini membuka kesempatan seluas-luasnya untuk publikasi dan berbagi penelitian serta pengembangan upaya berkelanjutan di bidang administrasi. ...