International Journal of Industrial Engineering and Engineering Management
Vol. 3 No. 1 (2021)

Lexicon-based Sentiment Analysis for Product Design and Development

Sutrilastyo, Sutrilastyo (Unknown)
Diar Astanti , Ririn (Unknown)

Article Info

Publish Date
06 Jun 2021

Abstract

This paper discusses the role of text mining and sentiment analysis in collecting and analyzing customers’ verbatim/voice of the customer for product design and development. In the illustration case of designing car underbody, the data were collected from a car online forum discussion website and processed using text mining techniques with “underbody” as a keyword. The result of the analysis finds there are worries regarding underbody durability against rust and damages. This finding is used as a reference point for the car underbody design process.

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Journal Info
International Journal of Industrial Engineering and Engineering Management
Website

Abbrev

IJIEEM

Publisher

Universitas Atma Jaya Yogyakarta

Subject

Industrial & Manufacturing Engineering

Description

International Journal of Industrial Engineering and Engineering Management (IJIEEM) is an open access scientific journal that publishes theoretical and empirical peer-reviewed articles, which contribute to advance the understanding of phenomena related with all aspects of Industrial Engineering and ...