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All Journal International Journal of Industrial Engineering and Engineering Management
Diar Astanti , Ririn
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Industrial & Manufacturing Engineering

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Lexicon-based Sentiment Analysis for Product Design and Development Sutrilastyo, Sutrilastyo; Diar Astanti , Ririn
International Journal of Industrial Engineering and Engineering Management Vol. 3 No. 1 (2021)
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijieem.v3i1.4351

Abstract

This paper discusses the role of text mining and sentiment analysis in collecting and analyzing customers’ verbatim/voice of the customer for product design and development. In the illustration case of designing car underbody, the data were collected from a car online forum discussion website and processed using text mining techniques with “underbody” as a keyword. The result of the analysis finds there are worries regarding underbody durability against rust and damages. This finding is used as a reference point for the car underbody design process.
Lexicon-based Sentiment Analysis for Product Design and Development Sutrilastyo, Sutrilastyo; Diar Astanti , Ririn
International Journal of Industrial Engineering and Engineering Management Vol. 3 No. 1 (2021)
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijieem.v3i1.4351

Abstract

This paper discusses the role of text mining and sentiment analysis in collecting and analyzing customers’ verbatim/voice of the customer for product design and development. In the illustration case of designing car underbody, the data were collected from a car online forum discussion website and processed using text mining techniques with “underbody” as a keyword. The result of the analysis finds there are worries regarding underbody durability against rust and damages. This finding is used as a reference point for the car underbody design process.
Co-Authors Sutrilastyo, Sutrilastyo