Jurnal Ilmu Komunikasi
Vol 7, No 1 (2009)

CUSTOMER RELATIONSHIP HOTEL CAKRA KUSUMA YOGYAKARTA DALAM MENINGKATKAN KEPUASAN PELANGGAN

Maya Dwi Astuti (Jurusan Ilmu Komunikasi FISIP UPN “Veteran” Yogyakarta)
Christina Rochayanti (Jurusan Ilmu Komunikasi FISIP UPN “Veteran” Yogyakarta)
Sigit Tri Pambudi (Jurusan Ilmu Komunikasi FISIP UPN “Veteran” Yogyakarta)



Article Info

Publish Date
29 Jan 2014

Abstract

Respect of customer relations to build stood in with customers. Utilizes organizational communication study to see the importance for function public relations in an organization. Revenue born out that to fulfill customer satisfaction with be customer relations activity. Customer with customer or customer aspirant. It is prime key in Cakra Kusuma Yogyakarta’s Hotel success program in to fulfill customer satisfaction. Final conclusion from this be task implementation and staffs and employees obligation to each in customer relations that do in a professional by employees Cakra Kusuma Yogyakarta’s Hotel valid until general manager. Customer relations implementation that consistent and openness communication and interactive with customer or customer aspirant. It is prime key in Cakra Kusuma Yogyakarta’s Hotel success pro- gram in to fulfill customer satisfaction.

Copyrights © 2009






Journal Info

Abbrev

komunikasi

Publisher

Subject

Languange, Linguistic, Communication & Media

Description

Jurnal Ilmu Komunikasi focuses on writings that contain current research and thinking in the fields of: Communication Science, including media and journalism studies, audio and audiovisual broadcasting studies, public relations studies and advertising studies; Design of Visual Communication; ...