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Maya Dwi Astuti
Jurusan Ilmu Komunikasi FISIP UPN “Veteran” Yogyakarta
Languange, Linguistic, Communication & Media

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CUSTOMER RELATIONSHIP HOTEL CAKRA KUSUMA YOGYAKARTA DALAM MENINGKATKAN KEPUASAN PELANGGAN Maya Dwi Astuti; Christina Rochayanti; Sigit Tri Pambudi
Jurnal Ilmu Komunikasi Vol 7, No 1 (2009)
Publisher : Univeritas Pembangunan Nasional "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/jik.v7i1.10

Abstract

Respect of customer relations to build stood in with customers. Utilizes organizational communication study to see the importance for function public relations in an organization. Revenue born out that to fulfill customer satisfaction with be customer relations activity. Customer with customer or customer aspirant. It is prime key in Cakra Kusuma Yogyakarta’s Hotel success program in to fulfill customer satisfaction. Final conclusion from this be task implementation and staffs and employees obligation to each in customer relations that do in a professional by employees Cakra Kusuma Yogyakarta’s Hotel valid until general manager. Customer relations implementation that consistent and openness communication and interactive with customer or customer aspirant. It is prime key in Cakra Kusuma Yogyakarta’s Hotel success pro- gram in to fulfill customer satisfaction.
Co-Authors Christina Rochayanti Sigit Tri Pambudi