Jurnal Ilmiah ASET
Vol 24 No 1 (2022): Jurnal ASET Volume 24 No 1

Dampak Kualitas Produk, Harga dan Kualitas Pelayanan pada Loyalitas Konsumen pada Counter Tectona 2 Cell Purwodadi

Akhmad Nurrofi (Unknown)



Article Info

Publish Date
31 Mar 2022

Abstract

This study aims to determine how much influence product quality, price and service quality have on consumer loyalty at Counter Tectona 2 Cell. This research method uses primary data collection. The population in this study were all consumers at the Purwodadi Cellular Counter Tectona 2 Cell. The sampling technique used purposive sampling method with a total sample of 94 people. The data collection technique used a questionnaire that had been tested for validity and reliability and the data analysis technique used was multiple regression. The results showed that product quality had a significant effect on consumer loyalty. This is evidenced by the t arithmetic value of 3.739 with a significant value of 0.009 less than 0.05 (0.000 < 0.05), and the regression coefficient has a positive value of 0.323; (2) Price has a significant effect on consumer loyalty. This is evidenced by the t-count value of 2.638 with a significant value of 0.000 less than 0.05 (0.000 <0.05), and the regression coefficient has a positive value of 0.251; (3) Service quality has a significant effect on consumer loyalty. This is evidenced by the t- count value of 1.660. which means that the t-count value is greater than the t-table value, namely 3.888> 1.660, while the significance value is 0.000 <0.05, and the regression coefficient has a positive value of 0.375.

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Journal Info

Abbrev

jurnalaset

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Aset terbit sejak 1999 merupakan jurnal ekonomi yang menyajikan artikel hasil penelitian empiris terkini yang mencakup manajemen, akuntansi, dan studi pembangunan. Setiap naskah yang dikirimkan ke editorial Jurnal Ilmiah Aset akan ditelaah oleh mitra bestari yang relevan secara double ...