Jurnal Manajemen
Vol. 26 No. 1 (2022): February 2022

Exploring Perceived Organizational Support To Improve Account Officer Performance

Muhammad Andi Prayogi (Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara)
Jufrizen (Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara)
Muhammad Fahmi (Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara)
Muhammad Irfan Nasution (Faculty of Economics and Business, Universitas Muhammadiyah Sumatera Utara)



Article Info

Publish Date
28 Feb 2022

Abstract

The purpose of this study was to identify Perceived Supervisor Support, Quality of Work Life on the performance of Account Officers with Perceived Organizational Support mediation. Data were collected from account officers of Islamic banking in North Sumatra as many as 385 respondents. The data analysis technique uses Structural Equation Modeling with SmartPLS. The results showed that Perceived Supervisor Support, Perceived Organizational Support affect performance, Quality of Work Life has no effect on performance and Perceived Organizational Support, Perceived Supervisor Support has an effect on Perceived Organizational Support, Perceived Organizational Support is an intervening variable between the influence of Perceived Supervisor Support on performance, and Perceived Organizational Support is not an intervening variable between the effect of Quality of Work Life on Account Officer performance. This study contributes to a greater understanding of the mediating role of perceived Perceived Organizational Support on the relationship between Perceived Supervisor Support, Quality of Work Life. Originality This research explores the mediation of Perceived Organizational Support between Perceived Supervisor Support and, Quality of Work Life on Performance, and Perceived Supervisor Support and Perceived Organizational Support are important antecedents in improving Account Officer performance.

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Journal Info

Abbrev

EJM

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Manajemen [p-ISSN 1410-3583 | e-ISSN 2549-8797] is a peer-reviewed journal published three times a year (February, June, and October) by Faculty of Economics, Universitas Tarumanagara. Jurnal Manajemen is intended to be the journal for publishing articles reporting the results of research on ...