Application of E-Government in Public Service in Biawao Village, Gorontalo City

Srihandayani Suprapto (Public Administration Study Program, University of Muhammadiyah Gorontalo, Indonesia)
Irma B. Lolo (Public Administration Study Program, University of Muhammadiyah Gorontalo, Indonesia)

Journal La Sociale
Vol. 3 No. 2 (2022): Journal La Sociale

This study aims to determine the application of E-Government in public services in Biawao Village, Kota Selatan District, Gorontalo City. The research method uses qualitative types. The results showed that the application of E-Government in public services in Biawao Village, Kota Selatan District, Gorontalo City was measured by 4 (four) indicators, namely indicators of benefits, efficiency, participation and transparency were not optimal. This can be seen from the minimal use of online-based public services, the low enthusiasm of the public in using online-based public services and the limitations on applications that are not able to answer the needs and complaints of people via online.