JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Vol 10, No 1 (2021): April

Service Quality and Customer Satisfaction on WOM a Private Hospital in Indonesia

Tantri Yanuar Rahmat Syah (Esa Unggul University)
Cahyo Kusumo Wijoyo (Esa Unggul University)

Article Info

Publish Date
17 Apr 2021

Abstract

This research examines the effect of service quality and customer satisfaction on word of mouth. We carried out a survey of our sample, which consisted of 303 respondents. This study provides empirical evidence that service quality has a significant positive effect on customer satisfaction, service quality also has a significant positive effect on word of mouth and customer satisfaction has a significant positive effect on word of mouth. 

Copyrights © 2021




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Website

Abbrev

mrs

Publisher

Universitas Muhammadiyah Yogyakarta

Subject

Economics, Econometrics & Finance Health Professions

Description

JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) is peer reviewed journal published by Universitas Muhammadiyah Yogyakarta in collaboration with The Muhammadiyah Lecturer of Hospital Management Graduate Program Association (ADMMIRASI). ISSN: 2541-6715 (online) and 2088-2831 (print). JMMR ...