Ganaya: Jurnal Ilmu Sosial dan Humaniora
Vol 5 No 2 (2022)

Total Quality Management Dan Biaya Mutu: Meningkatkan Daya Saing Melalui Kualitas Produk

Ni Luh Putu Anom Pancawati (Institut Agama Hindu Negeri Gde Pudja Mataram)



Article Info

Publish Date
02 Jun 2022

Abstract

Increasingly competitive business competition demands innovation in the quality of products produced by companies with the aim to fulfill customer satisfaction, one of which is through Total Quality Management (TQM) techniques. The achievement of optimum company performance can be achieved by implementing Total Quality Management (TQM) properly and being able to reduce quality costs in creating quality products. This study aims to identify the relationship between Total Quality Management (TQM) and the cost of quality on product quality using a literature review. The research uses qualitative methods related to the research problem. The results showed that by implementing Total Quality Management (TQM) on an ongoing basis by involving all components of management has a direct relationship to product quality. Product quality is influenced by quality costs which consist of prevention, assessment, internal, and external failure costs. The fewer defective products produced, the higher the allocation of quality costs used by the company to produce quality products, this leads to an increase in orders or customer demand which means it will increase sales and company profits.  

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Journal Info

Abbrev

ganaya

Publisher

Subject

Religion Arts Humanities Economics, Econometrics & Finance Education Social Sciences Other

Description

Ganaya: Jurnal Ilmu Sosial dan Humaniora is a journal published by Jayapangus Press which contains the results of research in the field of social sciences and humanities. The purpose of this journal is to publish and disseminate writings in the social sciences and humanities that can contribute to ...