The success of building an integrated information system is an expectation of every company management to achieve effective and efficient working system. However, in the real business practices, not a few companies failed in building an integrated information system caused by the absence of several factors: strong commitment, hard work and smart effort conducted by a team. The team determines the success level in building an integrated information system. A factor of intelligence and mental maturity of users in running a new information system that has not been known is also another key to success. Therefore, it takes a good user’s character supported by a management decision to make management changes to achieve the building success level. This study aims to address the role of character and organization changes in achieving a success building an integrated information system.
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