E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis
Vol 22, No 1 (2021): Volume 22, Nomor 1, April 2021

Analysis of Brand Image and Online Consumer Reviews on Consumer Loyalty

Lisnawati Lisnawati Lisnawati (Muhammadiyah Sukabumi University)
Asep Muhamad Ramdan (Muhammadiyah Sukabumi University)
Dicky Jhoansyah Jhoansyah (Muhammadiyah Sukabumi University)



Article Info

Publish Date
13 Jul 2021

Abstract

This study aims to determine the effect of the brand image variable (X1) and online consumer review on consumer loyalty (Y). The method used in this research is descriptive and associative methods using a quantitative approach, the sample used is 150 respondents to consumers of Nature Republic Aloe Vera 92% Soothing Gel in Sukabumi City which are distributed using googlefrom, and using probability sampling techniques using probability sampling. random sampling. The data analysis technique used is the multiple linear analysis technique, the T test and the F test. The results of this study indicate that the brand image variable (X1) has a positive and significant effect on the consumer loyalty variable (Y) and the online consumer review variable (X2) also has a positive and significant effect on the consumer loyalty variable (Y). The coefficient of determination test results showed a value of 0.516 which can be interpreted as the percentage of variables X1 and X2 which have a value of 51.6% and the remaining 48.4% which is influenced by other factors not examined in this study.

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Journal Info

Abbrev

emabis

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

E-Mabis menerima artikel hasil riset dari para peneliti baik dosen, mahasiswa maupun praktisi dalam bidang ekonomi, manajemen dan bisnis yang belum pernah diterbitkan pada jurnal lain, artikel dapat berupa hasil kajian teoritis maupun hasil penelitian yang ditulis dalam bahasa Indonesia atau ...