<![CDATA[PT. Telekomunikasi Indonesia (Persero) Tbk. has a subsidiary in charge of the fiber optic network management, that is the PT. Telkom Akses. The system applied for the problem solving is the helpdesk sending all tickets to the technicians due to limited diagnostics at the helpdesk or customer service unit. Meanwhile, there are two types of problem solving, namely remotely and by the direct technicians themselves. Therefore, to assist the helpdesk or customer service in diagnosing problems, it requires a system to accelerate the solving of network problems on the web-based fiber optic. Therefore in this research, researchers aim to build a prototype system for detecting the damages of fiber optic network, using the Forward Chaining Method to assist the helpdesk or customer service in solving network problems on the web-based fiber optic, using the symptoms data, damages data, and rules data. In this research, the data of the fiber optic network damages were limited to 9 damages data, 35 symptoms data, and 9 rules data including 140 decisions data. Based on the accuracy test results, it is concluded that the system accuracy according to the 36 data tested is 33 data (91%), which shows that this system works well and in accordance with the experts’ diagnosis. The inaccuracy system is 3 data (9%) which is caused by several possibilities.]]>
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