International Journal of Social Science and Business
Vol. 4 No. 3 (2020): August

Product Prices, Service Quality, Promotion Affect Decisions on Purchasing Motorcycle Parts

Purnama Yanti Purba (Universitas Prima Indonesia Medan. Indonesia)
Andi Andi (Universitas Prima Indonesia Medan. Indonesia)
Tania Pratiwi (Universitas Prima Indonesia Medan. Indonesia)
Jhas Jensen (Universitas Prima Indonesia Medan. Indonesia)
Ade Irwansyah (Universitas Prima Indonesia Medan. Indonesia)



Article Info

Publish Date
16 Sep 2020

Abstract

This research was motivated by the high number of customer complaints in 2019, higher prices compared to competitors, and the lack of sales targets in the last few months. This research aimed to analyze the effect of price, service quality, and promotion on motorcycle spare parts purchasing decisions. This type of research was a quantitative descriptive study. The population in this research were 1890 customers who purchased genuine Honda spare parts at PT Indako Trading Coy. Sampling using simple random sampling technique, in order to obtain a sample of 237 people. Data collection using a questionnaire method. The data were analyzed using multiple linear regression tests. The results of the research and data analysis showed that partially the product price, service quality, and promotion have a significant influence on the decision to purchase motorcycle spare parts. Hypothesis testing shows that Fcount> Ftable (75.204> 2.64) with a significance of 0.000 <0.05. Based on this, it can be concluded that price, service quality and promotion have a positive and significant effect simultaneously on the decision to purchase motorcycle parts.

Copyrights © 2020






Journal Info

Abbrev

IJSSB

Publisher

Subject

Social Sciences

Description

International Journal of Social Science and Business (IJSSB) is an open access, peer-reviewed and refereed journal published by Universitas Pendidikan Ganesha (Undiksha), Indonesia. The main objective of IJSSB is to provide an intellectual platform for the international scholars. IJSSB aims to ...