International Journal of Supply Chain Management
Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)

Exploring the Mediating Role of Supply Chain Flexibility and Supply Chain Agility between Supplier Partnership, Customer Relationship Management and Competitive Advantage

Chairit Thongrawd (College of Logistics and Supply Chain, Suan Sunandha Rajabhat University, Thailand)
Sumalee Ramanust (Master of Business Administration Program, Southeast Asia University, Thailand)
Prasittichai Narakorn (Faculty of Management Science, Pibulsongkram Rajabhat University, Thailand)
Tummatinna Seesupan (Faculty of Management Science, Pibulsongkram Rajabhat University, Thailand)



Article Info

Publish Date
27 Apr 2020

Abstract

The key challenge of today’s global marketplace is to respond to the competitive challenges and to develop along with to sustain the competitive advantage for the organization. This paper examines that how partnership of suppliers and customer relationship management affects competitive advantage. Moreover, mediating effect of supply chain flexibility, supply chain agility is being examined as well. The data for current research was collected from the customers of textile firms of Indonesia. For this reason, a structured questionnaire was formed by adapting items form past studies. For data analysis, Smart PLS 3.0 and Statistical Package for Social Sciences (SPSS) version 23 were used. The Partial Least Square Structural Equation Modeling (PLS-SEM) is a relatively new technique and a second-generation SEM which works well for models which consist of multiple latent variables and series of cause-and-effect associations. The research findings show that supply chain flexibility is not proven a significant mediator between suppliers’ performance and competitive advantage. Also, the association between supply chain flexibility and competitive advantage is proven insignificant. As well, supplier partnership and supply chain agility association are also proven insignificant. All the other proposed hypotheses are proved to show significant relationships.

Copyrights © 2020






Journal Info

Abbrev

IJSCM

Publisher

Subject

Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Description

International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts ...